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Volunteering FAQs

Do I need any specific qualifications to volunteer with Citizens Advice Manchester?

No. We do not ask for any formal qualifications. However we do need people to have the key skills and abilities required for the role.

For all roles, we need people who: •Are reliable •Can communicate confidently and succinctly with members of the public, both face to face and on the telephone •Can read and write confidently in English •Can take in information and explain it clearly to other people •Have good IT skills •Are willing to take training, receive support and act on the feedback they are given Some skills and experinece are specific to the volunteer role for which you are applying. Please see the role descriptions for more information.

How much time do I have to give to volunteering with Citizens Advice Manchester?

Telephone Triage volunteers are asked to be to volunteer for a minimum of six hours per week. The shifts are:

09.45 to 13.30

12.45 to 17.00 (17.30 on Weds)

Information and Digital Advice Hub volunteers are asked to be able to volunteer for at least half a day a week.

All volunteers will be asked to attend training days before they start volunteering. These are usually 10.00 to 15.30.

All volunteers are asked to be available for at least six months when they start volunteering.

Your volunteer days, hours and training arrangements will be agreed with you in advance

Do you pay any volunteer travel expenses?

If you live within the city boundary, Citizens Advice Manchester will pay reasonable travel costs for you to travel from your home to the office in which you volunteer.

If you live outside the Manchester boundary, expenses are usually limited to the amount of a Greater Manchester Day Saver ticket.

We will pay travel expenses if we ask you to attend a training course or other event connected with your volunteering.

If you need more information about travel expenses, please email us at

Unfortunately, we cannot pay childcare or other carers’ expenses.

I am on benefits. Can I still be a volunteer?

Yes, you CAN volunteer whilst claiming benefits and we have many volunteers that do. What you need to do will depend on the type of benefits you are getting.

There is a Citizens Advice leaflet with further information or you can email us at