Volunteering FAQs

What roles are available?

All our advice volunteers start out as Digital Advice Coaches in one of our digital access hubs. We have hubs in locations across the city meaning that you can, if you chose, volunteer in your own community.

We have a clear and well structured progression route, which means that after a minimum period of three months or 70 hours, and on completion of all relevant training, volunteers can have the opportunity to progress to the role of Telephone Triage Assessor.

We are also looking for volunteers to join our events team. For more information on our positions, please see our 'Volunteer Roles' page.

If you aren't interested in any of our advertised roles, but have skills that you think might be useful; for example administration, training, events planning, fundraising etc then we would still like to hear from you.

Do I need any specific qualifications to volunteer with Citizens Advice Manchester?

No, not at all. Being the right type of person is what matters most to us. We are looking for down to earth and friendly people who are non judgemental, empathetic to the needs of our clients and willing to comply with our policies, procedures, aims and principles.

How much time do I have to give to volunteering with Citizens Advice Manchester?

Volunteers are expected to be able to commit to a minimum of one set shift per week. Shift lengths vary between two and five hours per week depending on the role and location. Volunteers are expected to undertake the same set shift each week.

All volunteering roles are carried out during office hours, Monday to Friday.

All volunteers will be asked to attend training days before they start volunteering. These are usually 10.00 to 15.30.

All volunteers are asked to be available for at least six months when they start volunteering.

Your volunteer days, hours and training arrangements will be agreed with you in advance

What happens when I apply?

When you apply, we will acknowledge your application and invite you to one of our fun and friendly information sessions. This will give you an opportunity to find out a bit more about the organisation and the roles we can offer. Following the session you will be invited to take part in a short telephone interview.

Please only apply if you are available to start immediately. Whilst we appreciate all applications, we are not in a position to hold positions open for volunteers who are not able to start within two weeks of being recruited. However, this doesn't stop you applying when you do have more available time.

What will the interview be like?

Our interviews are informal and friendly and give us an opportunity to find out a little bit more about you and your reasons for wanting to volunteer with us. During the interview you will also have the opportunity to ask questions about the role and about Citizens Advice Manchester.

Do you pay any volunteer travel expenses?

If you live within the city boundary, Citizens Advice Manchester will pay reasonable travel costs for you to travel from your home to the office in which you volunteer.

If you live outside the Manchester boundary, expenses are usually limited to the amount of a Greater Manchester Day Saver ticket.

We will pay travel expenses if we ask you to attend a training course or other event connected with your volunteering.

Unfortunately, we cannot pay childcare or other carers’ expenses.

I am on benefits. Can I still be a volunteer?

Yes, you CAN volunteer whilst claiming benefits and we have many volunteers that do. What you need to do will depend on the type of benefits you are getting.

There is a Citizens Advice leaflet with further information http://tinyurl.com/pdcl3bn or you can email us at volunteering@manchestercab.org.uk

How do I apply?

To apply for any of our roles, please complete our application form below.