November 2nd marks the start of National Consumer Week. This year the campaign is focused on making sure consumers are aware of their new rights, as the Consumer Rights Act has been amended with changes coming into effect from 1st October 2015. Changes include:
- A 30-day time period to return faulty goods and get a full refund
- The right to demand that substandard services are redone or failing that receive a price reduction
- New digital content rights, meaning consumers will be able to get a repair or a replacement of faulty digital content such as online film, games, music downloads and e-books
- Making it easier for consumers to challenge terms and conditions which are not fair or are hidden in the small print
- Alternative Dispute Resolution providers will be available to all businesses to help when a dispute cannot be settled directly with the consumer.
As part of the awareness raising campaign, we'll be running a market stall with Trading Standards in Piccadilly Gardens on Friday 6th November for people to stop by and find out more about their new rights. We're also running an online survey throughout November, so please take a couple of minutes to complete this: https://www.surveymonkey.com/r/DTPLGCR
You can find full details about the new Consumer Rights Act at https://www.citizensadvice.org.uk/consumer/