Facebook Messenger Advice

Do you use Facebook and need Advice?
You can now get advice by sending us a message to through Facebook

The icon should appear in the bottom right.

  • please ensure that you read our terms and conditions carefully and understand how we collect, store and protect your personal information - click here for details. 

  • To encrypt your message via Facebook messenger set them to Secret. Click here to see how.

How we can help

Please send us a message containing a brief outline of the problem. One of our expert advisers will respond within 24 hours (excluding weekends).   If your issue is urgent or an emergency, please phone our Adviceline on 03444 111 222 for immediate advice and support. 

Facebook and data protection

Please be aware that in addition to your information being stored by Facebook, we will also copy and store your personal data (including any images you send us) separately and securely using our own case management system.

Find out how we protect your data when you use this service.