Get Digital Smart!

As part of our Digital Smarts programme, we have a team of Digital Champions who are available to help you to develop the skills and confidence you need to get online. This includes preparing for and maintaining your Universal Credit claim. See below for the ways we can support you to get digital smart!

Universal Credit Digital Support

One of the key differences between Universal Credit and the old style benefits system is that Universal Credit is claimed and managed online. To claim the benefit you need to have an email account and access to the internet. You will also need to be able to check and update your online account on a regular basis to maintain your claim and avoid being sanctioned.

If you are new to using a computer or if you are lacking in confidence in using them, now is a good time to learn or to bring yourself up to speed!

Some of the things we can help you with include:

• Setting up and using an email address

• Completing online forms (including Universal Credit)

• Accessing your online Universal Credit account

• Using the main features of your online Universal Credit account, including checking your ‘to do’ list

• Adding notes to you Universal Credit online journal

Who is this support for?

Anyone, with any skill level, can drop in for support. How we help you depends on your needs!

How can I access digital support?

Support is provided on a drop in basis at Central Library (2nd floor) on Friday mornings 10am - 1pm.

Money Smart

Getting online is not just about filling in forms and sending emails. Being online can help you learn new skills, connect with friends and save money. By being smarter online you could you compare the best deals for your gas and electricity, mobile phones, insurance and tv and internet packages. You can also find exclusive discount vouchers to save money on your online shopping.

By being money smart you can save an average of £744 a year!

Some of the things we can help you with include:

• Keeping safe when shopping online

• Using price comparison websites

• Switching energy supplier

• Finding the best deals and discounts

• Online banking

Who is this support for?

Anyone, with any skill level, can drop in for support. How we help you depends on what you would like to learn.

How can I access digital support?

Support is provided on a drop in basis at Central Library (2nd floor) on Friday mornings 10am - 1pm.

Stay Safe Online

Scams are schemes to con you out of your money. They can arrive by post, phone call, text message or email, or from someone coming to your home. Our Digital Champions can help you to understand ways to recognise some of the more common scams and help you to learn ways to stay safe online.

Some of the things we can help you with include:

• Identifying and avoiding online scams

• Keeping your personal information safe

• Creating secure passwords

• Identifying secure websites

• Understand the risks of using public wi-fi

Who is this support for?

Anyone, with any skill level, can drop in for support. How we help you depends on what you would like to learn.

How can I access digital support?

Support is provided on a drop in basis at Central Library (2nd floor) on Friday mornings 10am - 1pm.

Community Group or Organisation?

If you are part of a community group/organisation and you have access to a computer suite we may be able to deliver a full session to a group of learners. If would like to enquire about us delivering an inhouse session please complete our enquiry form here.