https://www.citizensadvicemanchester.org.uk/home daily 1.0 2026-02-17 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1588694414079-5X474ENGHWQP98UY0K6P/Screenshot+2020-05-05+at+15.58.20.png Home https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1588694414079-5X474ENGHWQP98UY0K6P/Screenshot+2020-05-05+at+15.58.20.png Home https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1733752014890-18KBDPPLTKND24LNMITM/manchesterb.jpg Home https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1734425485076-XV9K48GT0A6J9IU58Q22/Untitled+design.png Home https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/4ee42558-a793-458c-8513-9ee942fc1d25/Smiling+younger+man+with+phone_iStock_1223638629+%281%29.jpg Home - 85 years of free advice in Manchester We provide free, confidential, independent and impartial advice to help you find a way forward with your problems. Whoever you are, whatever the problem. We’re here to help. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/bbd5af84-a076-410d-bf50-44c1020d5603/Smiling+younger+adviser_IMG_9280+%281%29.jpg Home - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/5345d4d7-de3d-484a-8c9a-7f43f6d03699/Screenshot+2024-12-09+at+12.26.39.png Home - Volunteer and make a difference Volunteering is a great way to learn new skills, meet people and make a real difference in your local community. Register your interest to hear our about upcoming volunteering opportunities. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/d87a0869-ff4e-4ab6-92a0-4ade99ad4ae3/Manchester_Town_Hall.jpg Home - Improving policy and practice that shapes people’s lives As well as providing advice, we collect evidence from client’s experiences - and our experiences of advising them, and use this to campaign for positive changes that can benefit everybody - not just the people who come to us for help. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/975f0143-58e7-4b2e-b2f0-2fbb0b31070e/37af86a9-827c-41fb-9752-3253f9488b78.jpg Home - Advice in the community We offer advice across Manchester through our community hubs, video advice hubs and our mobile advice unit. Find your nearest hub or view our upcoming community events. https://www.citizensadvicemanchester.org.uk/new-events-1 daily 0.75 2026-02-18 https://www.citizensadvicemanchester.org.uk/news daily 0.75 2026-03-02 https://www.citizensadvicemanchester.org.uk/enquire daily 0.75 2026-02-25 https://www.citizensadvicemanchester.org.uk/data-rentenion-policy daily 0.75 2020-05-11 https://www.citizensadvicemanchester.org.uk/chatbottest daily 0.75 2021-10-20 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1610055901507-TULFGSYC9Q4HEL5K7YM7/Untitled+design+%289%29.png chatbottest https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1439916827872-9CTKOMQQOXAV6NJVV8WB/adviceline.png chatbottest https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1610352481339-P9TBKWEF47LYIU12ZL7U/Untitled+design+%2810%29.png chatbottest https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1614072551115-58N02INOST0MBS394IOJ/TDS.png chatbottest https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1616078981112-UJIDABK4K27PB1IP4ZL3/TDS_Transparent.png chatbottest https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1634643758615-7S3X3HV1HTXR1MQFK7HE/Screenshot+2021-10-19+12.39.30.png chatbottest - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1634734323080-XBMGJDUPKZJ3QSJRFZ2Y/TDS+SupportedFoundationMark_AW.jpg chatbottest - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1634734376447-CFSOGFWXMGHZK065ELCP/manchester+%281%29.png chatbottest - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1634734483536-VBTTHS99A5S3GV5BCWLY/logo-195.png chatbottest - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/kiosk daily 0.75 2020-05-11 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1463476996746-FLS6RSQW0JRWZK67772L/image-asset.jpeg Kiosk https://www.citizensadvicemanchester.org.uk/otherhelp daily 0.75 2024-01-09 https://www.citizensadvicemanchester.org.uk/ourtrustees daily 0.75 2026-04-01 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1525243159051-U6NVC314UOX57WBO9UOA/Beverly+D%27Alessio.jpg Our Trustees https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/88e9fc68-2c7e-4ae4-91a6-d25d8c8f57c5/Lynoette_Mark.jpg Our Trustees https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/69a1a8c0-359c-4187-a592-30fd1e81b387/Photo+-+Grenville+Page+.jpg Our Trustees - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1610711458667-AKMLXGL3DDM0V346IIC7/Tony+Robinson+-+Picture.jpg Our Trustees https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1610625701784-9F92G5T14TJC6Z6Z66L0/Conor%2BMeenan%2B-%2BBio%2BPic.jpg Our Trustees https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/ae8a8654-15a2-47a2-8f89-1846a66f3831/Hibbert_Ginny.jpg Our Trustees - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/e6fa06dd-c6a3-4c7f-8c23-43c2c95f112f/Michael_Kay.jpg Our Trustees - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/0c4f4fd5-2e40-46e6-9f77-571cc84ec8a9/download+%287%29.jpeg Our Trustees https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/3469a6bf-d72f-4989-bf93-275260e8b832/Screenshot+2026-04-01+at+16.06.39.png Our Trustees - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/49547d87-2db2-4143-bd90-01b0081ba2a3/Pic+-+Abimbola+Oredugba.jpg Our Trustees - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/disclaimer daily 0.75 2026-03-02 https://www.citizensadvicemanchester.org.uk/privacy-policy daily 0.75 2026-03-02 https://www.citizensadvicemanchester.org.uk/ccg-self-referral daily 0.75 2024-03-01 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1596914358280-BJ8S08U554BLW6G7HJWS/image-asset.jpeg CCG Self Referral https://www.citizensadvicemanchester.org.uk/video-advice-kiosk daily 0.75 2026-01-15 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1518893736350-AJ7YKZHJJF4V14QK2YSA/manchester+google.png Video Advice Kiosk https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1596401429093-48ZG3RD519DKO0KTYKDE/image-asset.jpeg Video Advice Kiosk https://www.citizensadvicemanchester.org.uk/video-advice-feedback daily 0.75 2020-09-07 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1518893736350-AJ7YKZHJJF4V14QK2YSA/manchester+google.png Video Advice Feedback https://www.citizensadvicemanchester.org.uk/video-advice-breadandbutter daily 0.75 2021-09-30 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1518893736350-AJ7YKZHJJF4V14QK2YSA/manchester+google.png Video Advice bread and butter https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1596401429093-48ZG3RD519DKO0KTYKDE/image-asset.jpeg Video Advice bread and butter https://www.citizensadvicemanchester.org.uk/video-advice-live daily 0.75 2021-06-20 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1596401626649-6THBR9Q9OCSQXUGTG8WV/image-asset.jpeg Video Advice Live Smartphone and tablet users. If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1596401429093-48ZG3RD519DKO0KTYKDE/image-asset.jpeg Video Advice Live https://www.citizensadvicemanchester.org.uk/tdschatbot daily 0.75 2021-10-20 https://www.citizensadvicemanchester.org.uk/feedback daily 0.75 2026-02-25 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/d3b705fd-0344-47d5-81f4-dfbc49e03b0f/Neutral+mature+woman+writing+notes_IMG_9431+%281%29.jpg Feedback and complaints - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/volunteering-info daily 0.75 2026-02-13 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1439916920351-7D5GML4HKNMOD4TJUCW1/vols.png Volunteer https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/25c541c9-fa9d-4c3d-a3a9-aeede44ac6d5/Volunteer+pic.JPG Volunteer - Discover Our Volunteer Programme 2025/26 Our volunteer programme gives you the opportunity to make a real difference in your community. We know our volunteers enjoy working directly with Manchester residents, so our training and programme are designed to get you supporting clients safely and as quickly as possible. Volunteer Programme 25/26 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/d362dd14-0959-4c0c-8c93-274dcdb02d4c/Screenshot+2024-12-09+at+12.04.07.png Volunteer - Find out more and apply below! We are not currently taking on volunteers. Subscribe to our mailing list to receive updates on exciting new volunteering opportunities. https://www.citizensadvicemanchester.org.uk/advice-van-inwards-referrals daily 0.75 2024-11-22 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/45cdf061-cd97-443b-8318-45071be03da1/manchester.jpg Advice Van - Inwards Referrals - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/events daily 0.75 2026-02-16 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/baed8e0f-6805-40d1-93e8-851b66398d17/Mobile+Advice+banner.jpg Events - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/face-to-face daily 0.75 2026-03-09 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1667988123303-GKWW00L04CITDT8C30G6/Copy+of+Advice+van+social+media.png Community Advice - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/77bd63cf-7064-456b-81a2-ae93732efe91/mobile+advice+image.jpg Community Advice - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/advice-van-tablet daily 0.75 2024-07-22 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/45cdf061-cd97-443b-8318-45071be03da1/manchester.jpg Advice Van -Tablet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/energy-self-referral daily 0.75 2023-03-02 https://www.citizensadvicemanchester.org.uk/ourmission daily 0.75 2026-02-17 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/bbd5af84-a076-410d-bf50-44c1020d5603/Smiling+younger+adviser_IMG_9280+%281%29.jpg Our mission - What we do We provide free, confidential, independent and impartial advice to people on their rights and responsibilities. We offer advice on a wide range of issues, to help people find a way forward with the problems that matter. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/e5437679-02f8-4e7d-a583-b0c0238e7b7f/manchesterb.jpg Our mission - Our mission Our mission is to empower people through advice to be able to resolve their problems, to campaign to improve the policies and practices that affect people’s lives and to engage with local communities and actively deliver preventative programmes. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/91f723f5-b0dd-4713-bd36-6c299fd96947/Manchester_Town_Hall.jpg Our mission - Campaigning As well as providing advice, we collect evidence from client’s experiences - and our experiences of advising them, and use this to campaign for positive changes that can benefit everybody - not just the people who come to us for help. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/500445b1-6032-4254-bc46-3084297b1cc2/Screenshot+2025-09-03+at+16.31.01.png Our mission - The People’s Champion At Citizens Advice, we give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. We’re here help everyone who needs it with practical advice you can really trust. https://www.citizensadvicemanchester.org.uk/volunteer daily 0.75 2025-08-20 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/1439916920351-7D5GML4HKNMOD4TJUCW1/vols.png Volunteering https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/25c541c9-fa9d-4c3d-a3a9-aeede44ac6d5/Volunteer+pic.JPG Volunteering - Discover Our Volunteer Programme 2025/26 Our volunteer programme gives you the opportunity to make a real difference in your community. We know our volunteers enjoy working directly with Manchester residents, so our training and programme are designed to get you supporting clients safely and as quickly as possible. Volunteer Programme 25/26 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/d362dd14-0959-4c0c-8c93-274dcdb02d4c/Screenshot+2024-12-09+at+12.04.07.png Volunteering - Find out more and apply below! Now Recruiting: Community Volunteers and Welfare Benefits Volunteers Community Volunteer Role Specification Welfare Benefits Volunteer Applications close by Tuesday 30th September! If you have any questions please contact - Volunteers@citizensadvicemanchester.org.uk https://www.citizensadvicemanchester.org.uk/ouradvice daily 0.75 2026-02-27 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/75fb9045-24ad-4c18-836a-2340b701c13f/Neutral+adult+at+work.jpg Our advice - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/volunteer- daily 0.75 2025-10-13 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/25c541c9-fa9d-4c3d-a3a9-aeede44ac6d5/Volunteer+pic.JPG Volunteer - We’re looking for new volunteers Our volunteer programme gives you the opportunity to make a real difference in your community. We know our volunteers enjoy working directly with Manchester residents, so our training and programme are designed to get you supporting clients safely and as quickly as possible. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/bbd5af84-a076-410d-bf50-44c1020d5603/Smiling+younger+adviser_IMG_9280+%281%29.jpg Volunteer - We’re looking for new volunteers Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/our-history daily 0.75 2026-02-13 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/50055feb-ef57-4903-a3c4-697aebf4cbcf/Screenshot+2025-09-03+at+16.35.12.png Our history - 1939 4th September 1939 - The day after World War II begins, Citizens Advice opens in 200 locations to help people with the impact. The first example of a Citizens Advice outreach service is known as ‘the horsebox’. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/ac82f7f2-202e-43e2-bfba-3dc1b93bbe51/Screenshot+2025-09-03+at+16.49.26.png Our history - 1942 The recorded number of local enquiries for 1942 reaches 48,733 as the people of Manchester become more aware of the Citizens Advice Bureau and the services that it offers. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/5fedfd7d-f1bd-468b-8929-98dbe9f72ecc/Screenshot+2025-09-03+at+16.49.32.png Our history - 1956 Citizens Advice Manchester reports seeing an increased number of applications for help with electricity costs - “sometimes, when there has been insufficient money to obtain coal or other fuel, people turn the electric cooker on and use it as a spare heater”. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/f0bf7737-e1ef-42a4-9c43-2b373d6e9a2c/Screenshot+2025-09-03+at+16.49.41.png Our history - 1958 The re-organisation of the service brings improved publicity, including shop windows displays, new signs and selective advertising, which results in the number of enquiries being more than doubled. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/d6e086d9-d642-405c-811b-7a91e104767f/Screenshot+2025-09-03+at+17.07.52.png Our history - 1962 The Medical Officer of Health arranges for an experienced Bureau worker to attend a number of local Health Survey sessions. Medical officers appreciate the services which are made available to people whose worries extend beyond health problems. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/d1256b25-7e0f-47ab-9ff6-e0274b915a42/Screenshot+2025-09-03+at+17.07.59.png Our history - 1970 BBC Radio Manchester is founded, and Citizens Advice Manchester begins a regular slot, offering local and national information to listeners. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/d298881a-b8d1-4f81-81c2-15869138bcf1/Screenshot+2026-02-13+at+15.08.19.png Our history - 1970s This "portable Citizen Advice Bureau" from the 1970s enables advisers to use the organisation's comprehensive in-house information system when providing an outreach service in community centres and in people's homes. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/eb6354b9-6ee3-44d4-a678-af35c379c040/Screenshot+2026-02-13+at+15.08.25.png Our history - 1977 The Office of Fair Trading funds the first specialist policy role at Citizens Advice to establish the true extent of consumer problems. This marks the start of Citizens Advice becoming a crucial voice for consumers for decades to come. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/6f344705-0b08-40da-819c-11924e5181fd/Screenshot+2026-02-13+at+15.08.33.png Our history - 1981 Grants and donations allow for the purchase and running of two computers, programmed to calculate entitlement to over 40 different non-contributory benefits. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/10154ed8-1d2a-4362-854c-5bdd27074cbb/Screenshot+2026-02-13+at+15.08.39.png Our history - 1990 The introduction of the Community Charge (better known as the ‘Poll Tax’) sees the service inundated with requests for information as the system proved to be ‘even more chaotic than our worst fears’. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/a48b3c7b-b4ce-4294-b2fb-1de11e3b29ec/Screenshot+2026-02-13+at+15.08.45.png Our history - 1992 On 13th March 1992, Citizens Advice Manchester became an incorporated company, “providing a free, confidential and impartial service of advice and counsel for the people of Manchester.” https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/d15d7e23-b157-44aa-a30f-8a1f79eb0be8/Screenshot+2026-02-13+at+15.08.51.png Our history - 1996 The service supports those affected by the June 1996 IRA bombing which saw large areas of the city centre destroyed, distributing leaflets about insurance and contacting the Benefits Agency regarding crisis loans for employees. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/eff055c0-8931-42de-a5f6-8dbc664e3468/Screenshot+2026-02-13+at+15.08.57.png Our history - 2006 New funding grant allows work to begin on fighting fuel poverty across the city. The Financial Inclusion Fund employs 6 caseworkers to increase the provision of debt advice and further tackle financial exclusion. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/54131759-c9eb-4628-b04d-6bcbdfc319b1/Screenshot+2026-02-13+at+15.09.06.png Our history - 2010 The Community Legal Advice Service enables new bureaus to be opened in Moss Side (opened by HRH Princess Royal), Moston Ben Brierley (opened by local band Elbow) and Wythenshawe, alongside existing offices in Longsight, Withington and Swan Street in the city centre. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/dc8dcc53-f721-4228-9a7c-65034f0c91c2/Screenshot+2026-02-13+at+15.09.13.png Our history - 2011 The first telephone contact centre, funded by Royal Bank of Scotland, is piloted in Manchester, allowing people to access information and advice over the phone. 15 advisers provide advice to around 2,000 people each week. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/f2f52eab-8c0e-4f04-bead-846fd884170b/Screenshot+2026-02-13+at+15.09.19.png Our history - 2012 The introduction of a new operating system incorporating Gateway Assessments to triage clients results in a 200% increase in the number of people the service is able to support. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/6614c6fb-c809-486e-8bb9-e6166d9285a8/Screenshot+2026-02-13+at+15.09.27.png Our history - 2013 The Advice Service Transition project funded by The Big Lottery enables Citizens Advice to develop partnerships with other advice providers across the city, supporting Manchester residents to access information online. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/83cb6efc-6230-4cd6-9101-61d163c0824b/Screenshot+2026-02-13+at+15.09.33.png Our history - 2015 Citizens Advice Manchester moves all of its operations to one single city centre office. Albert House is located on Bloom Street, in the heart of the city’s Gay Village. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/59c060e4-cdfa-4118-b7f2-b5b83418797d/Screenshot+2026-02-13+at+15.09.38.png Our history - 2017 The Consumer Service is launched in Manchester, providing advice to consumers in England and Wales. This includes a scams advice service, funded by Martin Lewis. The Debt Management Unit is also launched to provide end-to-end debt support. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/6b558210-a625-4f1d-903a-c2e01a83793c/Screenshot+2026-02-13+at+15.09.50.png Our history - 2020 The COVID-19 pandemic and resulting lockdown sees the service adapt to remote-working overnight. Video advice is launched and telephone capacity is extended to help deal with unprecedented demand as a result of the pandemic https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/fb03db3a-6190-4934-ba76-45d00ec6eb11/Screenshot+2026-02-13+at+15.09.56.png Our history - 2021 The campaign to maintain the Universal Credit uplift ensures a vital lifeline is not lost for thousands of Manchester residents. The service became the face of the network with media with appearances on Channel 4 Dispatches, BBC Breakfast News, Panorama and North West Tonight. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/a95da3de-c9e0-4c56-8a28-5fcf2f5153aa/Screenshot+2026-02-13+at+15.10.01.png Our history - 2022 The Mobile Advice Van hits the road, allowing advice to be taken into the heart of local communities in a similar way to how we started in 1939 - from the back of a horsebox. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/c32af3a5-c543-4be5-8f3c-f987defeeb4e/Screenshot+2026-02-13+at+15.10.10.png Our history - 2023 The cost of living crisis sees energy enquiries reach 7,000 a day as people struggle to afford rising energy costs. Significant investment from the energy sector allows specialist advice to be delivered to help people navigate the crisis. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/23ee752e-9ab3-4ada-b328-0d349d9421be/Screenshot+2026-02-13+at+15.10.18.png Our history - 2024 Citizens Advice Manchester celebrates its 85th birthday and moves to its new home at Barlow House. The service becomes the largest charity in the network, employing over 200 staff. https://www.citizensadvicemanchester.org.uk/hatecrime daily 0.75 2026-02-13 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/08ce762e-29d2-4b22-94a3-a8f4abfbea54/hate-crime-twitter-header-1500x500.jpg Report hate crime - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/contact daily 0.75 2026-03-05 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/bdc017a6-60e0-4871-8a58-7f73391f13b7/Neutral+adult+at+work.jpg Contact - Get in touch We offer a range of ways to get in touch, so you can get free advice in a way that works for you. https://www.citizensadvicemanchester.org.uk/early-extra-help-and-support daily 0.75 2026-04-01 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/f33fc8d3-6d8a-4e65-828a-c312e4f2d2c8/images+%281%29.png Early Extra Help and Support - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/60b20b37-b29d-461e-aaea-7b8d5d71bb4b/Cadent_logo_lock-up_Red_RGB-01.jpg Early Extra Help and Support - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/partners daily 0.75 2026-02-18 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/0e0f33e0-5c18-434e-af54-85c11f7798a5/CAM+Service+Brochure.png Partners - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/warmhomesnetwork daily 0.75 2026-02-26 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/0eda5297-2e9f-4341-b32b-6170ae745958/Warm-Home-Networks-Logo-2.png Warm Homes Network - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/5fe1a217-149e-4530-ac67-ab78fff8a3f3/Neutral+adult+woman+with+radiator+and+child_iStock_1287413590+%282%29.jpg Warm Homes Network - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/e09af75f-6531-4b31-b923-f9ba8a98f593/Serious+adult+woman+with+baby+and+phone_iStock_1220412076.jpg Warm Homes Network - Get in touch for advice You can get in touch with us for personalised support via phone, whatsapp or by requesting a call back. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/e5d826c3-a08a-432d-9f37-05059548e814/1.png Warm Homes Network - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/8ec05730-4038-49eb-ab93-b7ea8e22465c/3.png Warm Homes Network - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/7c7692ab-8d5e-40d4-941f-f185013cd130/4.png Warm Homes Network - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/e91bdf94-6a0b-4467-a26a-c1edb4c6eb4a/2.png Warm Homes Network - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/4e9f2476-a5fc-4f0d-8ad6-4b0284fa8707/5.png Warm Homes Network - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/work-with-us daily 0.75 2026-02-27 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/dd0d0ec9-231a-4da1-a05e-104e5ca78d6f/Smiling+younger+women+chatting_IMG_9326+%281%29.png Jobs - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/8955dbe8-468b-4243-ab98-54f9a620d407/Good+Employment+Charter+Logo.png Jobs - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/5f3ace4f-5e3d-4a97-b636-0737cce1fd54/dc_badge1.png Jobs - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.citizensadvicemanchester.org.uk/early-extra-help-and-support-copy daily 0.75 2026-04-02 https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/f33fc8d3-6d8a-4e65-828a-c312e4f2d2c8/images+%281%29.png Early Extra Help and Support (Copy) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/558d3655e4b064cfb6315a93/60b20b37-b29d-461e-aaea-7b8d5d71bb4b/Cadent_logo_lock-up_Red_RGB-01.jpg Early Extra Help and Support (Copy) - Make it stand out Whatever it is, the way you tell your story online can make all the difference.