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Do you need help making your Universal Credit claim?

Universal Credit is being introduced across the Manchester in stages from October 2017. It will replace 6 ‘means-tested’ benefits - these are benefits you can get if your income and savings are below a certain level.

Universal Credit works differently from other benefits - so if you’re moving from another benefit it’s important to know the differences.

The biggest differences are:

  • you can get Universal Credit if you’re unemployed but also if you’re working

  • you’ll get a single payment each month, rather than weekly or fortnightly

  • instead of getting a separate housing benefit, your housing costs will be paid directly to you as part of your monthly Universal Credit payment

  • the benefit is claimed and managed online. You will need an email account and access to the internet to make and maintain your claim.

We can help you to set up an email account, manage your Universal Credit online account and develop you confidence when using online services at one of our free Digital Smarts sessions. You can find more information here.

Whether you should apply for Universal Credit instead of one of these benefits, depends on where you live and your circumstances - check if you can apply by calling our Help to Claim service.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent, confidential and impartial. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment.

You can contact an adviser through our free national Help to Claim phone service on 0800 144 8444 (Help to Claim enquiries only. Callers enquiring about any other issue will be advised to call Adviceline on 03444 111 222).

You can read our online guidance about Universal Credit at any time here.

Where can I get face to face help in making my claim?

Citizens Advice Manchester has a dedicated team who will help you make your initial claim online for Universal Credit. The team are delivering sessions at the following locations.

Hulme Job Centre (Alexander Park) Hulme District Office, 323 Stretford Rd, Manchester M15 4UW (Tue to Fri; 2:30 - 5:00 pm) By appointment only; Please go to this job centre to request an appointment

Rusholme Job Centre 96 Wilmslow Rd, Rusholme, Manchester M14 5BJ   (Mon to Thur; 2:30 - 5:00 pm) By appointment only; Please go to this job centre to request an appointment

Didsbury Job Centre 95-97 Palatine Rd, Manchester M20 3JQ  (Mon/Tue/Thur/Fri; 2:30 - 5:00 pm) By appointment only; Please go to this job centre to request an appointment

Newton Heath Job Centre 1009, Oldham Road, Newton Heath, Manchester, M40 2EP (Mon/Tue/Wed/Fri; 2:30 - 5:00 pm) - By appointment only; Please either go to this job centre or call 0161 2532868 or 0161 2532882 to book an appointment.

Wythenshawe Job Centre Wythenshawe Forum, Simonsway, Wythenshawe, Manchester M22 5RX (Mon/Wed/Fri 2:30 - 5:00 pm Tue 10.00 - 12.30) By appointment only; Please go to this job centre to request an appointment

Openshaw Job Centre Cornwall St, Openshaw, Manchester M11 2WR (Mon/Wed/Thur/Fri; 2:30- 5:00 pm) By appointment only; Please go to this job centre to request an appointment

Cheetham Hill Job Centre Crescent Rd, Manchester M8 9DQ (Mon/Tue/Thurs/Fri; 2:30 - 5:00 pm) By appointment only; Please go to this job centre to request an appointment


For more about Universal Credit visit www.citizensadvice.org.uk/benefits/universal-credit/

How have you did you feel about the service you received. https://surveys.manchester.gov.uk/s/UC2018/