Offering excellent progression opportunities, the reception role is ideal for people who are open and approachable and who have a friendly and enthusiastic manner and the confidence to interact with members of the public.

Our volunteer receptionists act as the public face of the service for clients and visitors who attend our offices during appointment only sessions.

These are some of the things you could be doing as a volunteer receptionist:

  • Greeting our clients and other visitors

  • Letting colleagues know that clients/visitors have arrived

  • Ensuring clients know what is happening and how long they have to wait

  • Keeping the reception area tidy

  • Copying relevant paperwork and passing this on to the adviser

  • Working with agreed office systems and procedures

Where and when could I volunteer?

This role is based in our city centre offices, within easy reach of public transport networks. The role requires a minimum commitment of four hours per week (either one morning session 9.30 am to 1.00 pm or one afternoon session 1.00 pm to 5.00 pm.

Will there be training?

The initial training for the role will include a one day customer service training session, some e-learning and some self study. You would also be required to observe a member of the team/experienced volunteer during your first session.

What opportunities are there to progress?

After three months volunteering in the receptionist role, volunteers who have demonstrated their commitment and reliability will have the opportunity to undertake further learning to enable them to progress to another volunteer role within the organisation. This could be Digital Advice, Events, Web chat or Telephone Triage. There will also be opportunities to develop skills working along the admin team.