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Digital Advice Coach

Our Digital Advice Coaches, working from our digital access points across the city, support clients to use computers to access online information and self help resources, directing them to further advice if needed.

For more information visit our Digital Advice page. 

 

 

Events Volunteer

Our Events volunteers act as ambassadors and champions for the work that Citizens Advice Manchester do, getting out into the community and letting people know about the services we offer.

Volunteers will be largely based in one fixed location on a weekly basis, but will also have the opportunity to support ad hoc public events.

For more information visit our Events Volunteer page.

 

Telephone Triage Assessor

Telephone Triage Assessors provide a crucial service to the bureau. Acting as a first point of contact, for clients who call our telephone Adviceline, they make an initial assessment of the client's needs in a short interview. They talk clients through basic information such as fact sheets and self help information on our Advice Guide website, and when the client needs further advice, discuss they steps they need to take to get this.

For more information visit our Telephone Triage Assessor page. 

Receptionist

Our volunteer receptionists act as the public face of the service for clients and visitors who attend our offices during appointment only sessions. As well as greeting people, our receptionists liaise with our advice team by letting them know when their client’s have arrived, taking and copying paperwork for advisers and taking messages from clients.