Assessors provide a crucial service to the bureau. Acting as a first point of contact for clients who call our telephone Adviceline and visit our Town Hall drop in, they make an initial assessment of the client's needs in a short interview. They talk clients through basic information such as fact sheets and self help information on our Advice Guide website, and when the client needs further advice, discuss they steps they need to take to get this. Apply here
Digital Advice Coach
Digital advice coaches are a new service that Citizens Advice Manchester launched in April 2014. Volunteers welcome clients to the Town Hall service, and support them to use the computers to access online information and self help resources, directing them to further advice if needed. Apply here
As well as providing advice, every local Citizens Advice office has a twin aim of collecting evidence from clients’ experiences – and our experiences of advising them – and using this to campaign for positive changes that can benefit everybody, and not just people who come in to the bureaux. We do this work locally, with Councillors, Members of Parliament and local organisations. We also provide case studies and information to Citizens Advice’s Head Office, for use in their national campaigning work.
Our volunteers can get involved in a range of activities; conducting research with clients, helping with report writing, collecting data from external sources to support campaigns, and helping with campaign events and activities. Apply here