WhatsApp Debt Advice
March 2018 Update
The WhatsApp Debt Service is now closed and we will not be responding to any new messages. The funding for the pilot has come to an end and we have now entered the evaluation stage of the project.
For all those who have used the service we would like to thank you for your participation and feedback.
If you require debt advice then please contact our Adviceline on 03444 111 222 or have a look at the other ways you can contact us by clicking here.
WhatsApp and data protection
Please be aware that in addition to your information being stored by WhatsApp, we will also copy and store your personal data (including any images you send us) separately and securely using our own case management system.
Find out how we protect your data when you use this service.
Complaints about the WhatsApp Debt Advice Service
Citizens Advice Manchester is authorised and regulated by the Financial Conduct Authority (FRN617659) to give debt advice. If you are not happy with the service or the advice you receive, you have the right to complain. Full details of our complaints policy can be found at www.citizensadvice.org.uk/about-us/contact-us/complaints.
If we are not able to resolve your complaint, you can ask the Financial Ombudsman Service to investigate for you. Details of the Financial Ombudsman Service can be found at www.financial-ombudsman.org.uk