WhatsApp Debt Advice

                        Click to start

                        Click to start

Do you use WhatsApp and need Debt Advice?
You can now get advice by sending us a WhatsApp message to the number below. 

Our WhatsApp number is:  07803489799

BEFORE sending your first message:

  • check that you have saved the above number correctly in your contacts and can see the Citizens Advice logo as the profile picture.

  • please ensure that you read our terms and conditions carefully and understand how we collect, store and protect your personal information - click here for details. 

Please note that our number has recently changed. Please ensure you have the correct number saved before sending a message. 

How we can help

Please send us a message containing a brief outline of the problem. One of our expert debt advisers will respond within the next 48 hours (excluding weekends).   If your issue is urgent or an emergency, please phone our Adviceline on 03444 111 222 for immediate advice and support. 

Joel Crawley - Money Adviser

Joel Crawley - Money Adviser

“I have been working as a debt adviser at Citizens Advice Manchester since August 2015 and am an accredited member of the Institute of Money Advisers having completed the Certificate in Money Advice Practice qualification. I have worked and volunteered at a number of different Citizens Advice over the past few years. “

 

Rosemary wise - money adviser

Rosemary wise - money adviser

"I am a Money Advice Supervisor and Debt Relief Order Approved Intermediary at Citizens Advice Manchester. I have worked here for over 5 years, having previously volunteered at Nottingham and Leeds Citizens Advice Bureaux. I have completed the Certificate in Money Advice Practice and am an accredited member of the Institute of Money Advisers."


WhatsApp and data protection

Please be aware that in addition to your information being stored by WhatsApp, we will also copy and store your personal data (including any images you send us) separately and securely using our own case management system.


Find out how we protect your data when you use this service.


Your feedback and evaluation of the new service
As we are testing and developing this new service, we would very much welcome your feedback. We are working in partnership with Manchester Metropolitan University to evaluate the project. We will contact you after your enquiry has been resolved to ask you some questions about your experience, and again about a month later to see how you’ve got on since accessing the WhatsApp service. Everything you tell us will be treated with the strictest confidence and we will not disclose your details to anyone else without your specific consent.  
If you wish to opt out of evaluation and do not wish to be contacted, please send us a WhatsApp message to confirm, otherwise we will assume that you’re happy to take part. 


Complaints about the WhatsApp Debt Advice Service
Citizens Advice Manchester is authorised and regulated by the Financial Conduct Authority (FRN617659) to give debt advice. If you are not happy with the service or the advice you receive, you have the right to complain.  Full details of our complaints policy can be found at www.citizensadvice.org.uk/about-us/contact-us/complaints.
If we are not able to resolve your complaint, you can ask the Financial Ombudsman Service to investigate for you. Details of the Financial Ombudsman Service can be found at www.financial-ombudsman.org.uk