Make sure you're not missing out on social tariffs

With the cost of living and broadband price hikes driving up everyone’s bills, it’s important to take advantage of support on offer. Broadband and mobile social tariffs are cheap deals offered by suppliers that are available to anyone in receipt of certain benefits, but two thirds of people who are eligible don’t know about them. 

What are social tariffs? 

Social tariffs are discounted broadband and mobile deals available to customers who receive Universal Credit and other benefits. These tariffs are delivered in the same way as normal packages, just at a lower monthly price - with packages ranging from £10 to £23 a month. 

They’re still usually the same speed and quality as standard broadband and mobile deals- the only difference is the monthly cost. Social tariffs are also not affected by annual mid-contract price hikes from providers.

If your provider offers a social tariff, you can switch to it at any time free of charge as long as you are eligible. If you do have to pay any set up costs, these should only be small and your supplier should tell you before you sign up. There will also be no charge If you decide to leave a social tariff before the end of your contract 

Who is eligible for social tariffs? 

If you or someone in your household claims Universal Credit, you will automatically be eligible for social tariffs. All major providers also include people on Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support.

Some providers might include additional benefits, like Personal Independence Payment and Attendance Allowance. The person receiving the benefit needs to be the main person on the contract.  

How to apply 

First, check if your current provider offers a social tariff. You can find a list of all the social tariffs currently available on the Ofcom website. You can apply for most tariffs online, or you can call your provider and ask to switch.

If your provider doesn’t offer a social tariff, you can switch to one that does. Your provider might let you leave your current contract without paying a penalty fee. You can find out more about switching providers on the Ofcom website.