Citizens Advice Manchester


About Us

Citizens Advice Manchester offers free, confidential, impartial and independent advice and information. We have an Information Hub based in the Town Hall. We also have an extensive outreach service with sessions across the city including at Cheetham Hill Advice Centre, along with our telephone advice and email advice services.

We are one of the country’s most progressive and dynamic advice services. Operating a city centre drop-in hub, a dedicated telephone advice centre and a range of outreach locations, we employ approximately 80 staff supported by 80 volunteers. Our approach is client centred and focused on a commitment to quality and diversity.

Aims & Principles

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our service aims:  

  • To provide the advice people need for the problems they face

  • To improve the policies and practices that affect people's lives

The Trustee Board

All Citizens Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the bureau manager but our Trustees

  • Set the overall direction and support the development of the bureau

  • Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards

  • Employ Citizens Advice Bureau staff and control the bureau finances

  • Earn and retain the respect of important and influential people and organisations in the community, including funding bodies

  • Ensure the bureau complies with relevant laws 

CEO, Andy Brown

CEO, Andy Brown

“The new City Wide Service has made it easier than ever for people to access the help they need when they need it. This multi channel solution now offers more online self-help tools with further digital innovations in Webchat,  social media and email,  improved telephone advice and an extended face to face outreach service taking advice into local communities.”