Citizens Advice Manchester is an innovative and successful advice service which puts clients first and focuses on delivering high quality advice and casework via telephone, digital and face-to-face channels.  

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice.  All of the roles below attract a rewarding remuneration package with excellent terms including:

  • a flexible 35 hour working week
  • pension scheme
  • health plan (with integrated EAP)
  • generous holiday entitlement (26 days per year in addition to bank holidays)
  • city centre location     

Post:        Telephone & Digital Money Advice Caseworker
Salary      Point 26-28 (£23,398 – £24,964)   
Hours:     35 per week


Post:        TRAINEE Telephone & Digital Money Advice Caseworker
Salary      Point 21 (£20,138)   
Hours:     35 per week

This is an exciting opportunity to be at the forefront of money advice delivery and join our existing team of 12 people in the Money Advice Contact Centre, which delivers a multi-channelled debt advice casework service via telephone, email and web chat to clients across England and Wales.   Due to internal staff progression and promotion, we have positions available and are looking for enthusiastic and motivated individuals to join the team. 

We are seeking to appoint experienced and competent Money Advice Caseworkers to deliver telephone and digital advice to clients referred into the service by partners.  Successful applicants will have a minimum of one year’s full-time equivalent experience of delivering debt advice and an ability to satisfy MAS standards of competence at casework level.  

If you don’t have the necessary skills and experience to apply for a Money Advice Caseworker post, but have a passion for helping people resolve their financial problems, we are also offering trainee positions.  We can offer comprehensive training and support to enable you to achieve competence as a Money Advice Caseworker within 6-12 months.

Click HERE to download a CASEWORKER Application Pack 

Click HERE to download a TRAINEE Application Pack 

Closing date:         Thursday 22 March 2018  
Interview date:    Thursday 29 March 2018


If you experience any difficulties in downloading an application pack please email