Citizens Advice Manchester is an innovative and successful advice service which puts clients first and focuses on delivering high quality advice and casework via telephone, digital and face-to-face channels.  

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice.  All of the roles below attract a rewarding remuneration package with excellent terms including:

  • a flexible 35 hour working week
  • pension scheme
  • health plan (with integrated EAP)
  • generous holiday entitlement (26 days per year in addition to bank holidays)
  • city centre location     

Position:             Energy Advice Caseworker or Trainee
Salary Range:    £20,661 – £23,398 (dependent on experience)
Hours:                 Full Time (35 hours per week)    
Contract:           Temporary to 30 September 2018

We are looking for a suitable candidate who would be interested in developing their existing advice skills and gaining experience in project work.  We will provide a full training and support package. 
Funded by British Gas Energy Trust, you will join a team of 6 advisers in our Energy Advice Team.  This team aims to tackle fuel poverty in Manchester by providing a service specifically targeted at the most vulnerable and financially excluded families. 

Following initial training, the adviser will provide a flexible menu of services including money advice, income maximisation, welfare benefits and energy efficiency advice via a range of outreach venues.  You will also deliver energy awareness sessions to community groups and front line staff in partner organisations. 

CLICK HERE to download a CASEWORKER application pack  

CLICK HERE to download a TRAINEE application pack

Closing date:        Monday 30 April 2018
Interview date:    Friday 4 May 2018