Citizens Advice Manchester is an innovative and successful advice service which puts clients first and focuses on delivering high quality advice and casework via telephone, digital and face-to-face channels.  

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice.  All of the roles below attract a rewarding remuneration package with excellent terms including:

  • a flexible 35 hour working week

  • pension scheme

  • health plan (with integrated EAP)

  • generous holiday entitlement (26 days per year in addition to bank holidays)

  • city centre location

Position: Energy Advice Caseworker or Trainee Salary Range: £20,868 – £23,632 dependent on experience Hours: Full Time (35 hours per week) Contract: Permanent in line with funding

We are looking for a suitable candidate who would be interested in developing their existing advice skills and gaining experience in project work. We will provide a full training and support package if necessary.

You will join a team of advisers within our award winning Energy Advice Team, the the key provider of energy fuel debt advice in Manchester. This team aims to tackle fuel poverty in Manchester by providing a service specifically targeted at the most vulnerable and financially excluded individuals and families.

Following initial training, the adviser will provide a flexible menu of services including money advice, income maximisation, welfare benefits and energy efficiency advice via a range of outreach venues/telephone and face to face advice. You will also deliver energy awareness and budgeting sessions to community groups and frontline staff in partner organisations.

Closing date: Tuesday 22 January 2019 Interview date: Monday 28 January 2019

Click HERE to download an Energy Advice Caseworker Application Pack

Click HERE to download a TRAINEE Energy Advice Caseworker Pack