Citizens Advice Manchester is a progressive and dynamic advice service which puts clients first and focuses on delivering high quality advice and casework via telephone, digital and face-to-face channels.  

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice.  All of the roles below attract a rewarding remuneration package with excellent terms including:

  • a flexible 35 hour working week
  • pension scheme
  • health plan (with integrated EAP)
  • generous holiday entitlement (26 days per year in addition to bank holidays)
  • city centre location     

We currently have the following vacancies:

Position:            Telephone & Digital Triage Assessor
Salary Range:    £15,613 – £19,430 dependent on experience
Hours:                Full Time (35 hours per week)    
Contract:           Temporary to 31 March 2018 (continuation likely)


We are seeking to appoint a motivated and competent individual to deliver telephone and digital triage assessments to clients.  Ideally, the successful applicant will have successfully completed the Citizens Advice Gateway training course and have a minimum six months’ full-time equivalent experience however we would be willing to offer a trainee position to the right candidate that can demonstrate: 

●    A professional manner and good communication skills
●    An ability to gather and assess information quickly and accurately
●    An ability to learn quickly and to work under pressure
●    An ability to deal confidently and sensitively with members of the public as part of the frontline service. 
●    A commitment to equal opportunity for all

Click HERE to download a Telephone & Digital Triage Assessor Pack

Post:          Team Leader, Money Advice Team
Salary:       £28,485
Hours:       35 hours per week

Due to organisational expansion and development, we are looking to appoint a highly motivated and experienced individual to manage and lead our local Debt Advice Service.  

The successful candidate will:
●    Have great leadership ability
●    Have a minimum of 2 years very recent experience of providing and supervising specialist money advice
●    Be quality and performance driven 

You will be leading a team of 5 highly experienced Money Advisers so previous management experience would also be desirable, but comprehensive training and support will be provided to the best candidate.    

Click HERE to download a Team Leader application pack 

Due to internal staff progression and promotion, we have vacancies and are looking for enthusiastic and motivated individuals to join the team.   This is an exciting opportunity for you to be at the forefront of money advice delivery and join our existing teams delivering a multi-channelled debt advice casework service via telephone, face-to-face, email and webchat to clients across England and Wales.  

We are seeking to appoint experienced and competent Money Advice Caseworkers to deliver telephone and digital advice to clients.  Successful applicants will have a minimum of one year’s full-time equivalent experience of delivering debt advice and an ability to satisfy MAS standards of competence at casework level.  

If you don’t have the necessary skills and experience to apply for the Money Advice Caseworker posts, but have a passion for helping people resolve their financial problems, we are offering a trainee position.  We can offer comprehensive training and support to enable you to achieve competence as a Money Advice Caseworker within 6-12 months.

Post:        Telephone & Digital Money Advice Caseworker (MAS Contact Centre) 
Salary      Point 26-28 (£23,398 – £24,964)   
Hours:     35 per week

Click HERE to download a Telephone & Digital Money Advice Caseworker pack

Post:          TRAINEE Telephone & Digital Money Advice Caseworker (MAS Contact Centre)
Salary        Point 21 (£20,138)   
Hours:       35 per week

Click HERE to download a TRAINEE Money Advice Caseworker pack

Post:        Money Advice Caseworker (local MAS Team including face-to-face delivery)
Salary      Point 26-28 (£23,398 – £24,964)   
Hours:     35 per week

Click HERE to download a Money Advice Caseworker pack