Face to Face access


Town Hall

Town Hall Service

Our new Information Hub at Manchester Town Hall Customer Service Centre is open Monday to Friday 9.30am to 2pm. 

How we can help

The Information Hub service can: 

  • Make a brief assessment of your enquiry and provide basic information.
  • Help you to access online advice & information or submit electronic forms
  • Help you to use the Free Phone service in the Customer Service Centre to call our advice line.  




Access in the Community

We now deliver assisted digital help at a number of venues across the city. During these sessions we can help you with online advice, help with online services such as Manchester Move or Universal Credit and provide support in accessing our other advice services. These sessions take place

  • Yes Centre, Briscoe Lane; Mondays 12.30 - 3.30pm

  • Abraham Moss, Crescent Road; Mondays 10am to 1pm

  • Harpurhey Library, Rochdale Rd; Tuesdays 9.30-12.30pm

  • The Hive, Plant Hill Rd; Wednesdays 10am-1pm.

  • Gorton Library, Tuesdays 10am-1pm

  • Longsight Library. Tuesdays 10am-1pm and Thursday 10am-1pm.

  • Wythenshawe Forum Library, Mondays 10am to 1pm

  • Trinity House, Rusholme, Grove Cl, Manchester M14 5AA, Thursdays 10am-1pm