Events Volunteer


Events volunteering offers a fantastic opportunity for people who want to volunteer with the service but who don’t have the time to commit to a full learning programme. This role is ideal for people who can spare a couple of hours each week and who are friendly and approachable.

Our Events Volunteers act as ambassadors and champions for the work that Citizens Advice Manchester do, getting out into the community and letting people know about the services we offer.

These are some of the things you could be doing as an Events Volunteer:

Daniel's story

I worked part time and found myself getting bored on my days off so looked for something I could do to counteract this. My friend worked for Citizens Advice Manchester and told me about the volunteer opportunities that were available.

I applied to Citizens Advice Manchester because I knew that every day would be different from the last one and that this would make my volunteering more interesting and varied. Also, knowing that I would be making a real difference to people’s lives is another reason I chose Citizens Advice Manchester.

  • Acting as an ambassador and champion for the work of Citizens Advice Manchester

  • Speaking to members of the public about the range of services offered by Citizens Advice Manchester, including volunteering opportunities

  • Promoting the in-house support service available in specific GP surgeries

  • Recording numbers of people spoken to and headline issues

  • Feeding back to the Research & Campaigns Lead on emerging issues

Where and when can I volunteer?

Events Volunteers are  largely based in in GP surgeries across the city, but will also have the opportunity to support ad hoc public events.

All of our volunteer roles are carried out during office hours Monday to Friday. You would need to be able to commit to the same shift each week, but we can offer a degree of flexibility as to the timings of your shift in this role. This makes this opportunity ideal for people who want to fit volunteering in around other commitments!

Will there be training?

“Volunteering is a great opportunity to further develop existing skills and give back to your community at the same time. For me it was a chance to learn new things and challenge myself in a way I haven’t before. Citizens Advice is the perfect place to do volunteering as you will be supported and feel like you are really making a difference”.

 - Rahma - CAM volunteer

This role will involve an initial introductory session and some short self study.

What opportunities are there to progress?

After three months volunteering in the Events Volunteer role, volunteers who have demonstrated their commitment and reliability will have the opportunity to undertake further learning to enable them to progress to the role of Telephone Triage Assessor. Learning for this role would involve further self study (around twenty hours), a one day training course and several observation sessions. Volunteers could also chose to develop further skills as a Digital Advice Coach. For more information about this role, please see here.