Today, Citizens Advice Manchester turns 80 - have you been part of our history?Read More
It’s up to your employer to decide whether or not you have to work on bank holidays.
If your place of work is closed on bank holidays, your employer can make you take them as part of your annual leave entitlement.
Some employers might give you bank holidays off and pay you for them on top of your annual leave entitlement. This will be outlined in your contract.
Check the bank holidays in England and Wales.Read More
Citizens Advice Manchester is an innovative and successful advice service which puts clients first and focuses on delivering high quality advice and casework via telephone, digital and face-to-face channels.
At Citizens Advice Manchester we are committed to making a positive impact on the lives of the people of Manchester. We are always looking for people who share this passion to make a difference and currently have a number of exciting job opportunities across our organisation.Read More
In an increasingly digital society, not being able to get online can have a significant impact on your life. In some parts of Manchester, over 15% of adults have never been online and over 25% lack basic digital skills, meaning they are already at a disadvantage when looking for work, housing and some of life’s most basic needs. Our Reboot project is specifically focused on working with homeless people to help them with getting back on their feet and learning digital skills; sometimes the stories we hear through this work are quite remarkable.
James, a gentleman past retirement age, was living in temporary accommodation when he came to see us. He had very little knowledge of the internet or the services available to him, meaning that he had great difficulty liaising with his support network via email and had previously had to rely on his son to manage his Manchester Move account for him.
To begin, we walked him through all of the ways he could access and use his email account (and played an experimental game of email tennis with him!) We then helped him to properly communicate with his housing officer and familiarise himself with both the Manchester Move site and mobile app.
When James came to his second appointment with us a couple of weeks later, he had been offered an apartment in a retirement complex that he had found. The catch was that the apartment was completely bare. Just walls and floors. He had been informed that if he refused the flat the council's duty of care would end and so we set about finding ways to flesh the place out.
Through a combination of Google, Mustard Tree, Friends of the Elderly and the Local Welfare Provision Scheme grants, together we managed to get him set up. James now has a flat, the basic furniture it needed, bedding, kitchen equipment, and he somehow managed to find a company that would carpet the whole flat for £90.
For James, our support meant getting on the right path to build a home for himself. For others it may be finding a way into work or learning how being online can help you to save money by engaging with online services. Whoever you are. Whatever the problem. We’re here to help
As more an more services move online and more and more jobs require digital skills there has never been a better time to learn.
Starting in February
Each module covers a specific subject that aims to build candidate confidence and awareness in digital skills. Subjects covered include:
• Introduction to Digital - Learning how to solve problems online and how the world of digital is helping to improve people’s lives.
• Digital Communications - using the internet to talk to friends, family and people that you work with, specifically focusing on utilising email in a safe and secure way.
• Digital Documents - learn how to use different software to be productive, learn how to use spread sheets, video and images on content.
• Devices & Safety – helping understand different online risks and how to spot them while keeping safe online at home and at work.
• Personal Branding – learn how to present yourself online, apply for roles and be aware of your personal brand.
All modules are also available for candidates to access via https://www.eventbrite.co.uk/o/lloyds-bank-academy-18306423183Read More
Citizens Advice Manchester has been extremely proud to support the Lloyds Bank Academy and it was great to be at the launch yesterday with GM Mayor Andy Burnham. On a daily basis we meet people who need to access essential online services but have little or no digital skills. To be able to refer those who want to improve these skills has been a much needed outcome. We have already had some great success stories from of the people we have referred and look forward to how the Academy develops. #digitalskills #digitalexclusion #digitaltraining #LloydsBankAcademyRead More