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At Citizens Advice Manchester, we don't just help you with the problems you face, we also do research and campaign for change on the issues that are causing you to need advice in the first place. People who had previously been on Disability Living Allowance (DLA) are gradually being transferred onto the new benefit, Personal Independence Payment (PIP) and we're keen to understand how that process is going for people. If you're transferring, and you've had some form of decision back on what you'll now be receiving (even if you want to challenge that decision), we'd be really grateful if you could take our survey by clicking here:

Scams Awareness Month - Pensions Special!

Citizens Advice Manchester is calling for people in Greater Manchester  to be on their guard against pension scams.

A new report from national Citizens Advice found nine in ten people (88%) miss common warning signs - such as unusually high investment returns, cold calling and offers of free financial advice - despite feeling confident they can spot fraudsters’ tricks. 

The findings reveal a mismatch between people’s confidence in spotting a scam and their ability to do so. Three in four (76%) said they are confident they can identify a pension scam but just 12% were actually able to do so when a scam was presented to them.

Citizens Advice Manchester says scammers’ tactics are shifting away from pension liberation schemes offering high rewards and moving towards free pension reviews and advice as a first step towards tricking people out of their pension pots. 

To help people avoid becoming victims of a pension scam, Citizens Advice Manchester has shared warning signs to watch out for:

1.    Ignore any contact you receive out of of the blue about your pension. This could be in person, online, on the phone or in the post

2.    Watch out for any promotion offering you more than 8% return on your pension investment

3.    Be wary of any offer to access your pension before 55. Accessing your pension early can mean you are hit with a high tax bill of 55%, as well as losing any pension savings in a scam.

4.    Don’t feel pressured to make a decision about your pension straight away, instead take your time

5.    Watch out for extravagant sounding investments based overseas

6.    Check the Financial Conduct Authority (FCA) online register to make sure the company approaching you is legitimate. Anyone giving financial advice should be registered

7.    If you are making an investment, check the FCA ScamSmart warning list for known investment scams

8.    If you are transferring a pension, ask your current pension provider to check the HMRC registration of the new scheme to check it is legitimate

The report also reveals people are particularly at risk of scams from phone calls, post and emails which come out of the blue. As many as 10.9 million consumers have received unsolicited contact about their pension in the last year.


Alun Jones (Pensions Guidance Specialist) at Citizens Advice Manchester  said:

“Fraudsters are changing their tactics to rob people of a financially secure retirement.

“While scammers continue to use offers of unusually high returns and lucrative overseas investments as a way to fool victims, more people are being approached with free pension reviews or financial advice as a first step towards tricking them out of their hard earned pension savings.

“You shouldn’t feel pressured to make a decision about your pension so take your time and make sure the offer is genuine.  Before considering any kind of pension review or investment, you should check the Financial Conduct Authority’s website to make sure the company is legitimate. If you are are worried that you may have been targeted by scammers Manchester Citizens Advice can help.

“If you are over 50, Pension Wise guidance can help you understand what warning signs to look out for and avoid falling victim to a pension scam. Manchester Citizens Advice can help you book a Pension Wise appointment.