Campaigning for change


As well as providing advice, every local Citizens Advice office has a twin aim of collecting evidence from clients’ experiences – and our experiences of advising them – and using this to campaign for positive changes that can benefit everybody, and not just people who access the service. We do this work locally, with Councillors, Members of Parliament and local organisations. We also provide case studies and information to Citizens Advice’s Head Office, for use in their national campaigning work. 

We also run awareness raising and media campaigns, and publicise our success stories.

Current Research & Campaigns

Fixing Universal Credit

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Universal Credit is a new benefit which will replace 6 means-tested benefits. Since Universal Credit was launched, Citizens Advice has helped over 48,000 people with Universal Credit issues. Our data shows that Universal Credit is already failing many people. It is forcing people into debt and leaving them unable to make ends meet.

In October, the Government plan to dramatically increase the roll-out, putting hundreds of thousands more people at serious financial risk.

We want the government to pause the roll-out of Universal Credit, and fix 3 significant problems.

How Can You Help? 

You can show your support for the campaign in the following ways:

  1. Contact your MP - you can use our template letter. Find your MP and their contact details here.
  2. Tweet your support e.g. 'I support the @ManchesterCAB Fixing Universal Credit campaign. We must pause the rollout and fix key issues.'

Comparing Access to Essential Community Services


We looked into what access to services exists in two contrasting areas of South Manchester. You can read what we found here


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