Energy Advice Team

0161 672 1234


Citizens Advice launches new energy tool which ranks firms based on customer service, click here to find out more.

How we can help?

Our Energy Advice Service is dedicated to helping combat fuel poverty and provides one-to-one advice and support to people experiencing difficulties with their energy costs or who are at risk of fuel poverty. 

  • Dealing with fuel debt, including negotiation of affordable payment arrangements and grant applications to Charitable Trusts for arrears and essential household items.
  • Accessing grants for insulation and other energy efficiency measures
  • Finding the cheapest supplier and tariff
  • Budgeting for ongoing energy consumption
  • Understanding your bill & setting heating controllers

Download our Energy Best Deal Booklet here!

How to contact us

If you are an individual struggling with your utility bills please call us on the above number or send an email to: 

If you work with clients and would like to refer them please complete the referral form and email to:

Grants to help pay off your Energy Debts

If you’re in debt to your energy supplier, you might be able to get a grant from a charitable trust to help pay it off.

The following energy companies offer grants and schemes that are open to anyone - and you don't have to be a customer!

There are also companies who offer grants specifically for their customers:

Warm Homes Discount

The Warm Home Discount (WHD) is a government scheme aimed at tackling fuel poverty in Great Britain. You may be eligible for £140 discount if you are on a low income or in receipt of pension credit or benefits click below for more details:

Under the scheme, larger energy suppliers support people who are in fuel poverty or are at risk of it. Some smaller suppliers also voluntarily participate in part of the scheme. 

The Priority Services Register

The Priority Services Register is a scheme that offers extra help and services to those who are of pensionable age, suffer from long-term ill health, are registered disabled or have a hearing / visual impairment.

Each energy supplier has their own Priority Services Register. Simply contact them to see how you go about becoming registered. If you have a different supplier for gas and electricity, you will have to sign up to both separately

Cold Weather Payments

Cold Weather Payments are one-off payments to help you pay for extra heating costs when it’s very cold. You’ll get a payment each time the temperature drops below a specific temperature for a set period of time.

You’ll only be eligible if you already get:

  • Pension Credit
  • Income Support
  • Income-based Job Seeker's Allowance
  • Income-related Employment and Support Allowance
  • Universal Credit

Find out more by following the link at

Big Energy Saving Week 2016

Want to make your home more energy efficient?

Using less energy means lower bills for you and a better environment for us all. Our team can talk to you about your energy usage and give tailored advice on ways to reduce how much energy you use at home. We can also advise you about longer term improvements for your home to save energy and help you find out about what financial help is available.

For more information visit

The Big Energy Saving Week ran from 31 October to 6 November 2016. It was a national campaign to help people cut people's fuel bills and get all the financial support they are entitled to.

The week focused on raising public awareness of how to switch energy supplier or tariff to get the best deal and make homes energy efficient. This is the sixth Big Energy Saving Week and is a partnership between Citizens Advice, the Energy Saving Trust and the Department of Business, Energy and Industrial Strategy with the support of numerous organisations, charities and companies.

People can use the Citizens Advice price comparison tool to compare prices from different energy suppliers. We held 11 public events throughout Manchester, equating to 39 hours of public event activity and 28 referrals to the Energy Best Deal & Citizens Advice Debt appointments.

How did we do and who did we help?

We helped:

  • 56 people to switch tariff.
  • 242 people to switch provider.
  • 28 people access to debt advice.
  • 272 people get Warm Home Discount.
  • 332 people make their home more energy efficient.
  • 36 people access to benefits they were not aware of and entitled to.

Total money saved annually by consumers we supported:

  • Changing tariff with the same supplier: £5,048
  • Changing supplier: £26,292
  • Taking energy saving measures: £59,760*

*This figure is based on an average household annual saving of £180 (fitting energy efficient light bulbs, regulating heating controls and turning electrical items off stand by).

Total money gained by consumers who we supported:

  • Warm Home Discount (Annual Saving): £38,080*
  • Benefits people are entitled to: (Weekly): £36.69

*This figure includes promoting the warm homes discount to potentially eligible attendees.

Customer Feedback:

‘I had no idea how much money you can save from switching’

‘I can’t believe that more people don’t know about the Warm Homes Discount’

'Knowledge is power & very empowering!'

‘Thanks for the freebies!’ 

Did you know?

·         Anyone getting a 4K, or ultra HD, TV for Christmas can expect bigger electricity bills? The sets, predicted to be in 9 million homes by 2019, use a third more energy than HD versions, British Gas says.

·         You can save energy by emptying your vacuum cleaner regularly. A full one will use more energy than an empty one to do the same job, as it will take longer to do the same amount of work, as well as being more likely to break down.

·         By setting your fridge at 3-5°C and your freezer at -18°C that will make sure they’re working at their best. Make sure you dust regularly around the back as this can affect your fridge’s efficiency.

·         Try turning off your oven 5-10 minutes before the scheduled end cooking time, depending on the total time your food has had in there. Ovens are one of the most energy-hungry appliances in the home and you can use the built up heat to finish the cooking.

Top Tips For Saving Energy

1. Free your Radiator

Moving furniture away from radiators can help make a room more comfortable by letting the warmth circulate better – 42 per cent of homes have one or more radiators blocked by furniture. 

2. Cut the Draught

Draught-proofing windows and doors could save you almost £30 a year—and 46 per cent of households still haven't done this. 

3. Be Brighter

Replacing all standard bulbs and halogen spotlights in your home with energy saving light bulbs such as LED's could save you £35 a year. 

4. Don't Stand by

You can save around £30 a year just by remembering to turn your appliances off standby mode.

5. Kettle Correctly

Filling the kettle up with as much water as needed could save around £7 in energy bills a year and around £45m for the UK.

6. Shower Smarter

Spending one minute less in the shower each day could save as much as £10 off energy bills each year. If you have a water meter this will save a further £12 off annual water and sewerage bills. 

Smart Meter Rollout.

What is the national smart meter rollout?

By the end of 2020, around 53 million smart meters will be fitted in more than 30 million premises (households and businesses) across Wales, Scotland and England. The programme is already underway. We're in the first stages and nearly five million smart meters have already been installed across Great Britain. This is the biggest national infrastructure project in our lifetimes and it will enable a more energy efficient system for Great Britain.

How can I get a smart meter? 

We’re all entitled to a smart meter and your energy supplier will contact you between now and 2020 to arrange your installation at no extra cost.

Some of us will have to wait longer than others to get our meter, but you can ask your energy supplier directly to see if you can have yours fitted now. How soon you can get your meter depends on your energy supplier, where you live and what kind of home you live in.

There are three straightforward steps to getting a smart meter installed:

  1. Ask your supplier - we'll all be offered a smart meter by 2020. Contact yours directly to see if you can get a smart meter fitted now.
  2. You fix a time and day for your supplier to come and install your smart meter (either you, or if you can't be there yourself, a nominated, responsible adult will need to be present during installation).
  3. Your supplier fits the meter and shows you how to use the in-home display.

How does a smart meter work?

Smart meters measure how much gas and electricity you’re using, as well as what it’s costing you, and display this on a handy in-home display.
They also send automatic meter readings to your energy supplier at least once a month, so you will receive accurate, not estimated bills!

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